Our department is responsible for ticket booking and sales, and also for providing information about the company service to our clients.
Our team consists of young, energetic and qualified specialists who try to maintain the tour and travel agency's image at the highest level.
We aim to select the most suitable routes to our passengers with best prices and comfortable transfers. the main feauture of the department is providing "first hand" information 24/7 as well as utillizing modern electronic means of notification such as : sms-notification ( about changes, delays, time of payment, etc.) and also confirmations and responses via email. The company employees who possess extensive knowledge about the company and its service and response to various needs of our customers on a daily basis.
Our employees regularly attend diffrent trainings to improve thier skills in providing high quality service to our customers. As a travel agent we are a member of IATA (international air transport association) and have certfication which proves the high level qualification of a sales and ticketing specialist.
Simba tour and travel agent uses galileo reservation and ticketing system which has a world wide recognition. The company always purchases updates for the program. This helps to minimize the time spent on the request-processing and leads to more convenient and prompt customer service.